Basketly – Terms & Conditions

Welcome to Basketly — where stylish organization meets beautiful home living. We specialize in practical, space-saving, and decorative home essentials, including storage baskets, organizers, vases, and home décor pieces designed to make your space more organized, elegant, and comfortable.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Basketly website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where applicable.

3. Company Information

Company Name: DINGJIAN TRADING LIMITED
Registration: 77204271
Address: ROOM 15 UNIT 603 6/F
SUNBEAM CENTRE 27 SHING YIP ST
KWUN TONG KL

4. Our Offer

At Basketly, we are committed to:

Providing high-quality storage baskets, vases, organizers, and home décor essentials
Offering practical and stylish solutions for modern home organization
Displaying accurate product descriptions and realistic product images
Maintaining transparent pricing, including taxes and shipping fees at checkout
Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Basketly reserves the right to cancel orders due to suspected fraud, pricing errors, stock availability issues, or incorrect product information.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify for a return:

Items must be unused
Items must be returned in their original packaging
Items must be in resellable condition
Items must not be damaged, altered, or used

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged upon arrival, or incorrect.

Items must be returned in their original condition and packaging.

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider or bank.

8. Pricing

All prices are listed in USD.

Basketly reserves the right to correct pricing errors at any time.

International customers are responsible for any customs duties, import taxes, or local charges where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting, photography, or screen display differences
Minor variations may occur due to materials, handmade finishes, woven textures, ceramic finishes, or product design
Product sizes may slightly vary depending on manufacturing standards

Issues must be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling
Normal wear and tear
Damage caused by water, heat, moisture, or improper cleaning
Damage caused by incorrect usage or excessive force
Damage caused by sharp objects, dropping, bending, or improper storage
Damage to fragile items such as vases due to customer mishandling after delivery

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 30 business days, depending on the destination and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, high order volumes, or supply chain disruptions.

If delivery fails due to an incorrect address, missed delivery, or customer unavailability, Basketly may not be responsible for additional shipping costs.

If an order is lost or cannot be delivered due to logistics issues, Basketly may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods available on our website.

For payment-related issues, please contact our support team as soon as possible.

12. Complaints & Customer Support

Please report any order issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

Replacement
Refund
Store credit, where applicable

13. Dispute Resolution

Basketly aims to resolve all disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or relevant dispute resolution body where applicable.

14. Force Majeure

Basketly is not responsible for delays or failures caused by circumstances beyond our control, including:

Natural disasters
Shipping carrier disruptions
Supply chain interruptions
Government restrictions
Customs delays
Unexpected logistics issues

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Basketly reserves the right to update these Terms & Conditions at any time.