Basketly – Return & Refund Policy

At Basketly, we’re committed to delivering stylish, practical, and high-quality storage baskets, vases, organizers, and home décor essentials designed to bring beauty and order to your space. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe
The item is unused and in its original packaging
The item is damaged, defective, or incorrect

Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, or altered after delivery
Items returned without original packaging
Custom or made-to-order products
Final sale or discounted items
Products marked non-returnable at checkout
Items damaged due to misuse, improper handling, dropping, improper storage, or excessive force
Fragile items such as vases damaged after delivery due to customer handling

How to Request a Return

To start a return, please contact our support team with:

Your order number
A brief explanation of the issue
Clear photos of the product and packaging, where applicable

Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information if needed.

2. Return Instructions

If your request is approved, we will provide:

Return address
Shipping instructions

Return shipping costs are the customer’s responsibility unless:

The item is defective
The item arrived damaged
The wrong item was delivered

3. Refund Issuance

Once your return is received and approved:

Your refund will be issued to the original payment method
Processing time is typically 5–7 business days, depending on your payment provider or bank

Important Notes

All returns must be pre-approved
Items must be returned in original condition
Shipping fees are non-refundable unless the item is faulty
Returns showing signs of use, damage, or missing packaging may be rejected
Excessive or suspicious return requests may be declined
Basketly is not responsible for return delays caused by shipping carriers or incomplete return information

Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns or refunds, please visit our Contact Us page and our team will ensure your Basketly experience remains smooth, simple, and worry-free.